Ordered Books

I have ordered many things on-line, including books.

I ordered five books back at the beginning of May and had an estimated date arrival. I knew this date was due to be longer, partly due to COVID and also delays with deliveries.

One of the books arrived within the time scale. A couple of weeks after that date I contacted the company to advise they others had not yet arrived. They were very efficient with a reply to say that there was a delay and to allow a further couple of weeks. I did allow that time and after that advised that they had still not arrived.

They refunded me and apologised for me not receiving them. Last weekend I ordered them again and to my amazement, the originals arrived. That took over two months to get here. I have had to cancel the new order and then pay a re-stock fee.

A re-stock fee for each book, even though they will come in the same envelope! Still it is better to have a refund for less, than to have two sets of books, one of which I won’t need!

Thank you to the online company for dealing with my order and then my subsequent queries with efficiency and understanding.

Smile and have a great day 🙂