E-mail Issue

What do you do if you have a problem with your e-mails?

You should be able to talk to your service provider, I would have thought, right? So, yesterday we went to see a salesperson in the store to tell the young man, who was really helpful, that I was having issues with my e-mail, it was showing as ‘not secure’. He had a look on the system and advised us that he thought the modem was not working properly. After talking to us he found a new modem, which would be cheaper and have more data to use. Advised me that this should solve my e-mail problem.

We left with the new modem and set it all up this morning. I checked my e-mail and I was still having problems and so contacted the service provider again. I decided to ring someone and the lady I spoke did not know what I was talking about. It was a frustrating call, where the lady told me I needed to secure my modem. She talked me through it and I re-checked the e-mail and all seemed well until I checked it again shortly after we hung up and guess what? There was a problem with it again, it was still showing as ‘not secure’.

Today has been a very frustrating day trying to sort out my e-mail problem and I still have not sorted it. I will have to go in and see someone in store again and try and explain what I am talking about, I did take a screen shot on my phone and showed the salesman yesterday, but he didn’t really understand what it was about.

I am sorry to say that I did have a moment when the mist became a little to much and I did lose my patience for a time. Something that I thought was easy to explain, seemed to difficult for anyone else to understand.

Smile and have a happy day 🙂